| | Q | | How do I order a single product? | | | A | | You can order a product via our 4-step order process: 1. Products & Pricing: Select the product you want to purchase along with appropriate product options in the "Instant Pricing" tool (located on the right side of every product page) and then click on the "Continue" button (located at the bottom of the "Instant Pricing" tool). Before you can continue placing your order, you will be prompted to login. If you do not have a ColourPrinting® account, you will need to take a moment to register. 2. Billing & Shipping: Enter your billing information in the appropriate form fields, enter your "Ship To" address information, select your desired shipping method, and review your order summary to ensure everything is correct. Then, you will need to provide the appropriate payment information, review ColourPrinting® Terms and Conditions, and check the box next to the phrase, "I have read and agree with ColourPrinting® Terms and Conditions." The final step before submitting your order is to click the "Confirm Order" button. 3. File Upload: Upload your artwork files and any other files needed for your order (e.g., mail list file). Please note that you may need to upload multiple files, depending on your order. For example, a flyer job requires artwork for the front side of the flyer and the backside of the flyer. Although you can upload your files at any time, turnaround time for your print job begins once your order has been placed and your print-ready files have been uploaded, attached and approved. 4. Job Approval: Once your file(s) have been uploaded, you need to attach and approve files for each print job. To get started, you need to click on the "My Jobs" button at the top of any page on the site and find the appropriate order. Follow the online instructions that will guide you through the process of attaching and approving files. | top | | | | Q | | How do I order two or more products? | | | A | | You can order a product via our 4-step order process:
1. Products & Pricing: Select each product you want to purchase along with appropriate product options in the "Instant Pricing" module (located on the right side of every product page) and then click on the "Continue" button (located near the bottom of the "Instant Pricing" tool). Repeat this action until you come to the final product you want to purchase. Select the final product you want to purchase along with appropriate product options in the "Instant Pricing" tool and then click on the "Continue" button. Before you can continue placing your order, you will be prompted to login. If you do not have a ColourPrinting® account, you will need to take a moment to register.
2. Billing & Shipping: Enter your billing information in the appropriate form fields, enter your "Ship To" address information, select your desired shipping method, and review your order summary to ensure everything is correct. Then, you will need to provide the appropriate payment information, review ColourPrinting® Terms and Conditions, and check the box next to the phrase, "I have read and agree with ColourPrinting® Terms and Conditions." The final step before submitting your order is to click the "Confirm Order" button.
3. File Upload: Upload your artwork files and any other files needed for your order (e.g., mail list file). Please note that you may need to upload multiple files, depending on your order. For example, a flyer job requires artwork for the front side of the flyer and the backside of the flyer. Although you can upload your files at any time, turnaround time for your print job begins once your order has been placed and your print-ready files have been uploaded, attached and approved.
4. Job Approval: Once your file(s) have been uploaded, you need to attach and approve files for each print job. To get started, you need to click on the "My Jobs" button at the top of any page on the site and find the appropriate order. Follow the online instructions that will guide you through the process of attaching and approving files. | top | | | | Q | | Do I need to log in to my account during the ordering process (returning customers)? | | | A | | Yes. You will be prompted to login after clicking on the "Continue" button from any product page. If you have purchased from ColourPrinting® before, you will need to enter your email address and password in the fields on the left side of the "My Account Login" page and then click the "Login" button. | top | | | | Q | | Do I need to create an account during the ordering process (new customers)? | | | A | | Yes. You will be prompted to register after clicking the "Continue" button from any product page. If you do not have a ColourPrinting®account, you will need to create an account by following the instructions for new users on the right side of the "My Account Login" page and then click the "Register" button. Remember, the email address you give us is where all of your ColourPrinting® communications-including order confirmations, special updates, and any email newsletters you sign up for-will be sent. Your email address will also be used when you log in to ColourPrinting®. | top | | | | Q | | Can I upload my files before ordering? | | | A | | Yes. To upload artwork or mail list files for a future order, click the "My Jobs" button at the top of any page on our web site. Then, you can login to your account and follow the instructions for uploading new files. If you do not have a ColourPrinting® account, you will need to take a moment to register. | top | | | | Q | | Can I input my credit card information while someone else uploads my files? | | | A | | Yes. However, you will need to ensure that anyone accessing your account has the correct email address and password.
Since we value your trust very highly and work to protect the security and privacy of any personal information you provide to us, ColourPrinting® will not share your personal account information with third-parties except as described in our Privacy Policy. As a result, we strongly encourage you to coordinate with others in advance if multiple people need to access your account to complete different tasks. | top | | | | Q | | Can I receive a price quote before ordering? | | | A | | Yes. You can receive a price quote by selecting the product that interests you along with appropriate product options in the "Instant Pricing" tool (located on the right side of every product page). The price will automatically adjust whenever you select different options in the "Instant Pricing" tool. If you do not see the product or option you desire, we encourage you to submit a custom quote request via our online customer service form that can be found at: http://www.colourprinting.com.my/feedback/feedbackmsg.aspx. | top | | | | Q | | How do I check on the status of my order? | | | A | | You can check the status of your order anytime by clicking the "My Jobs" button at the top of any page on our web site. Then, you can login to your account and review the status of any order. In addition, we will email you whenever the status of your job changes (e.g., job is ready for pick-up or shipment). | top | | | | Q | | What shipping methods do you offer? | | | A | | Pick-up available at
As69, Jalan Hang Tuah 4,
Taman Salak Selatan
57100 Kuala Lumpur.
Please check pricing for different shipping options during the shipping and billing stage of the ordering process. | top | | |
