Preparing Artwork Files Application Guides Product Templates File Preparation Tips Colour Quality Helpful Resources Ordering How to Order Turnaround Time Order Tracking Changes and Cancellations Payment and Billin Account / Password / Email My Account Password Security and Privacy Email Management Glossary Printing Terms Design and File Preparation General Terms Finishing

| Product Templates |                Questions & Answers What are product templates? Do I need to use a product template? Are product templates similar to stock designs? What if a product template is incorrect? How do I delete layers in a product template? What if the size of my artwork is different than the size specified in the product template? | Q | What are product templates? | A | ColourPrinting® has developed over hundreds of product templates to make it easier for designers to create print-ready files in Adobe Illustrator design software programs. Our product templates are downloadable files, which can help customers design print-ready files. Each template provides information on product size, layout, bleed, safety zone, and any folding guidelines. You can review a complete list of available product templates at: http://www.colourprinting.com.my/creative/downloads/product_temp.asp. | top | | Q | Do I need to use a product template? | A | No. If you are designer, you should use whatever resources help you quickly create a winning design. However, if you don't use one of our product templates, we encourage you to take a little extra time to ensure that your files are print-ready before submission to ColourPrinting®. You may want to review our file preparation tips at: http://www.colourprinting.com.my/helpcenter/preparing_artwork_files/ fileprep_tips/index.asp. | top | | Q | Are product templates similar to stock designs? | A | No. ColourPrinting® product templates are intended to help designers quickly develop print-ready files, not to replace the process of creating a professional design. | top | | Q | What if a product template is incorrect? | A | While ColourPrinting® strives to provide accurate product templates at all times, errors may occur on rare occasions. In the event that a product template is confusing or incorrect, we encourage you to let us know by submitting feedback at: http://www.colourprinting.com.my/feedback/feedbackmsg.aspx. After receiving your email, we will make every effort to quickly address the issue. | top | | Q | How do I delete layers in a product template? | A | We need to know the software program you are using before we can provide instructions on how to delete the layer that contains the product template. | top | | Q | What if the size of my artwork is different than the size specified in the product template?   | A | If you want your artwork to fit into one of our product templates, you will need to resize your images by scaling them up or down proportionally to fit into a product template. You must submit the correct size for printing. | top |