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Glossary | | Printing Terms | | Design and File Preparation | | General Terms | | Finishing |
| | | Turnaround Time |
| | Q | | What is ColourPrinting® standard turnaround time? | | | A | | Turnaround time-also known as production turnaround time-varies by product, ranging from one to ten business days. You should check the turnaround option for the specific product that interests you. In addition, you should check our site to ensure that your turnaround time will not be impacted by an upcoming holiday. Turnaround time for your print job begins once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof. Please note that ColourPrinting® offices are closed Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating turnaround time. In addition, turnaround time does not include shipping time, and you should allow additional business days for delivery based on the shipping method you selected. | top | | | | Q | | How is turnaround time determined? | | | A | | Turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins calculating when we receive approval for your proof. Turnaround time does not begin upon placement of your order. Please note that ColourPrinting® offices are closed Saturdays, Sundays, and Holidays. As a result, these days are not considered when calculating turnaround time.
In addition, turnaround time does not include shipping time, and you should allow additional business days for delivery based on the shipping method you selected. | top | | | | Q | | What can delay start of turnaround time? | | | A | | Turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof. As a result, turnaround time cannot begin if:
1. Your files haven't been submitted to ColourPrinting®
2. Your files are not print-ready
3. Approval for your proof (if applicable) has not been received by ColourPrinting® We will make every effort to notify you in a timely manner to begin turnaround time for your job. For example, if we identify during preflighting stage that your files are not print-ready, we will send you an "On Hold-Need Artwork" email notification. | top | | | | Q | | Does turnaround time including shipping time? | | | A | | No. Turnaround time refers to our production turnaround time, which does not include shipping time. In addition, turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins calculating when we receive approval for your proof. | top | | | | Q | | Does ColourPrinting® guarantee turnaround time? | | | A | | Yes. ColourPrinting® guarantees turnaround time, which is also known as production turnaround time when all requirements have been met by client to begin turnaround time period. While ColourPrinting® strives to meet turnaround commitments for every job, production delays may occur. In the event that ColourPrinting® misses a turnaround commitment, ColourPrinting® will remedy the situation by providing a refund for rush charges or a courtesy rush on your next job. Cancellation of a job or entire order based on turnaround time is permitted only if the original order clearly states that the job is time sensitive and that if it cannot be shipped by the contracted date, the client does not want us to process the order. Please note that ColourPrinting® assumes no responsibility for shipping delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected arrival date-also known as delivery date-is an estimate only. As a result, ColourPrinting® cannot be held responsible for delivery delays once your job leaves our facility. To minimize shipping delays, we have selected GDex as our preferred shipping partner, and we will make every effort to work with you to ensure your job arrives on time. | top | | | | Q | | Can I change turnaround time after my order has been placed? | | | A | | We make it our top priority to meet your turnaround expectations, and we will make every effort to work with you after your order has been placed to adjust your turnaround time. If you want to adjust your turnaround time, it is essential that you work with us to help us identify the key elements needed to make your print job a success.
In some cases, however, we may not be able to adjust turnaround time due to the complexity of managing a large number of printing jobs at our production facility. | | | Q | | What shipping methods does ColourPrinting® offer? | | | A | | Please check pricing for different shipping options during the shipping and billing stage of the ordering process. | top | | | | Q | | How do I ensure a fast turnaround time? | | | A | | Turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof. As a result, you can receive the fastest turnaround time if: 1. Your files have been submitted to ColourPrinting®
2. Your files are print-ready
3. Your proof (if applicable) has been approved in a timely manner We also encourage you to label any materials, emails, or other communications with your order number. | top | | | | Q | | Do you ever ship jobs early? | | | A | | We aim to ship orders on the due date since this approach helps us provide you with the lowest overall prices. As a result, we encourage you to specify a faster turnaround time if you need your job earlier. | top | | | | Q | | When can I pick-up my order? | | | A | | Orders will be ready for pick-up at the end of business day on the target due date.
Please note that turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof.
Please note that ColourPrinting® offices are closed Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating turnaround time.
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